Provided 1st line technical support answering support queries via ticketing tool, phone, and email.Remotely connect to customers utilizing Lync or TeamViewer to resolve any issues.Performed break-fix repairs such as hard drives, power supplies, cooling fans, and ram replacement.Installed/replaced power supplies, network cards and additional ram in HP and Dell servers.Rack n stack servers/ switches/storage drives, run cabling (cat5 and fiber), configure ilo, and break/fix servers, storage drives, etc at our qts data center rack space.Peripheral installation/support (LAN/local printers, card readers, scanners, etc.Removed users from Lync email listing using Microsoft Lync server 2013.Managed user mailbox size and increased mailbox size using Microsoft Exchange admin center. Enabled forwarding of user emails to the desired person using Microsoft Exchange admin center.Created user accounts, edited user account information, reset user passwords and removed access to the network utilizing active directory.Created and managed email distribution lists, managed users and added/removed users to/from email groups, exported/imported pst files using exchange admin center in exchange 2013.Looking for drafting your winning cover letter? See our sample IT Support Engineer Cover Letter. The qualifications required for this job include a degree in Computer related field with a certification in Linux, Microsoft, Cisco or similar technologies. #Mac technical support resume mac osThe job description listed on the IT Support Engineer Resume includes some or all of the following – installing and configuring computer systems, diagnosing hardware and software defects, solving technical issues and application problems, replacing parts, supporting new application roll-outs, setting up user account and password for employees, testing and evaluating new technologies, ensuring safety checks on computer systems, escalating unresolved issues to senior management, managing several open issues simultaneously and ensuring optimal functioning of IT Systems.Ĭandidates entering to provide tech support should be able to demonstrate the following skills and abilities – technical support expertise, hands-on experience with Windows/ Linux/ Mac OS Environment solid understanding of computer systems and other tech products and the ability to provide step-by-step instructions.
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